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Call center

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  • Arrive before the scheduled time. What word is that?
    Early
  • This means starting a connection to the call system. What is it?
    Sign on
  • True or False: Schedule adherence means following the schedule correctly.
    True
  • Say one example of a reason code.
    (Break, meeting, restroom, technical issue etc.)
  • Fill the blank: Too much ______ time affects schedule adherence.
    Offline
  • True or False: Offline time means you are talking to a customer.
    False
  • What does WFM stand for?
    Workforce Management
  • Choose the correct word: “I need to ______ before I can take calls.” A: sign on B: sign off
    sign on
  • Which one is NOT a time status? A: early/ B: break/ C: late/
    break
  • Which word means leaving the system?
    Sign off
  • Complete the sentence: My break is long, so I don’t finish my shift ___ ____.
    On time
  • This vocabulary word means arriving after the correct time.
    Late
  • Complete the sentence: If you arrive at the exact time, you are _______.
    On time
  • Choose the correct word: “The bus has a ______ so I am late.” A: delay B: WFM
    delay
  • What is the name of the time period you work?
    Shift
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