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Arrive before the scheduled time. What word is that?
Early
This means starting a connection to the call system. What is it?
Sign on
True or False: Offline time means you are talking to a customer.
False
Complete the sentence: If you arrive at the exact time, you are _______.
On time
Which word means leaving the system?
Sign off
Say one example of a reason code.
(Break, meeting, restroom, technical issue etc.)
What does WFM stand for?
Workforce Management
This vocabulary word means arriving after the correct time.
Late
Choose the correct word: “I need to ______ before I can take calls.” A: sign on B: sign off
sign on
Fill the blank: Too much ______ time affects schedule adherence.
Offline
What is the name of the time period you work?
Shift
True or False: Schedule adherence means following the schedule correctly.
True
Complete the sentence: My break is long, so I don’t finish my shift ___ ____.
On time
Which one is NOT a time status? A: early/ B: break/ C: late/
break
Choose the correct word: “The bus has a ______ so I am late.” A: delay B: WFM
delay
