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Easy Day 6
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Which of the following is true about how recurring billing works?
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What should you do if changing a tenant's due date results in them being overcharged or undercharged?
If overcharged, issue a credit or void the invoice; if undercharged, issue a manual fee for the difference.
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Where can you view a list of all tenants with an active recurring fee?
Reports > Accounting/Financials > Recurring Fees
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A customer requests an invoice. You know it is possible to provide one. Which support article should you refer to for guidance?
1064
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You need to give a tenant access to log in and manage their payment account. What is the first step you should take?
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What is true about managing tenant accounts in the system?
Tenant accounts must be archived, but data can be deleted before archiving if needed.
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