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Returning stuff in adelaide

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  • What is an exchange
    Choosing another item of the same value
    Getting cash back
    Calling customer service
    Reading the policy
  • What does faulty mean
    Something very cheap
    Something very popular
    Something that does not work properly
    Something new in the box
  • What three options may a shop offer for a faulty item
    Refund exchange or repair
  • Is this statement true or false You can always get a refund if you change your mind
    False
    True
  • What is a receipt
    A voucher for later
    A shop rule
    A paper or email that shows what you bought and paid
    A broken item
  • What should you bring when returning goods
    Receipt original packaging and the item in good condition
    A friend and a pen
    Student card only
    Passport only
  • If you paid by card where should a refund go
    Kept by the shop
    As cash in hand
    As a gift card automatically
    Back to your card
  • Name two things to bring when returning goods
    Receipt and original packaging
  • What does refund mean
    Getting your money back
    Changing your mind
    Store rules
    Fixing an item
  • Which law protects buyers in Australia
    Australian Consumer Law
    Education Act
    Privacy Act
    Road Traffic Act
  • What is store credit
    Cash to your bank
    A proof of purchase
    A repair ticket
    A voucher or card to spend later in the same shop
  • Is this statement true or false A receipt is proof of purchase
    False
    True
  • What should you do at the counter when returning goods
    Be polite and explain the problem clearly
    Speak loudly and argue
    Hide the receipt
    Leave the item at home
  • If you simply change your mind what does the shop have to do
    Must give store credit by law
    Not required to give a refund
    Must repair the item
    Must refund by law
  • When do you have the right to return goods
    Only within 24 hours
    When the item is faulty broken or not as described
    When the colour is nice
    When a friend dislikes it
  • Is this statement true or false You should always be polite when returning goods
    False
    True
  • Is this statement true or false Shops must give store credit by law
    True
    False
  • What is proof of purchase
    A business card
    A price tag
    A document that shows you paid for the item
    A coupon
  • Is this statement true or false You can get a refund if an item is faulty unsafe or different from the description
    True
    False
  • What are the QR code videos about
    Returning items and getting a refund
    Cooking at home
    Booking a GP appointment
    Learning road rules
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