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What is a receipt
A shop rule
A broken item
A paper or email that shows what you bought and paid
A voucher for later
What does refund mean
Changing your mind
Getting your money back
Fixing an item
Store rules
When do you have the right to return goods
Only within 24 hours
When the item is faulty broken or not as described
When the colour is nice
When a friend dislikes it
If you simply change your mind what does the shop have to do
Must give store credit by law
Must refund by law
Must repair the item
Not required to give a refund
What is an exchange
Getting cash back
Reading the policy
Choosing another item of the same value
Calling customer service
What is store credit
A voucher or card to spend later in the same shop
Cash to your bank
A proof of purchase
A repair ticket
If you paid by card where should a refund go
Kept by the shop
As a gift card automatically
Back to your card
As cash in hand
What should you bring when returning goods
A friend and a pen
Passport only
Receipt original packaging and the item in good condition
Student card only
Which law protects buyers in Australia
Road Traffic Act
Australian Consumer Law
Education Act
Privacy Act
What should you do at the counter when returning goods
Leave the item at home
Be polite and explain the problem clearly
Hide the receipt
Speak loudly and argue
What does faulty mean
Something that does not work properly
Something new in the box
Something very cheap
Something very popular
What is proof of purchase
A coupon
A price tag
A document that shows you paid for the item
A business card
What are the QR code videos about
Returning items and getting a refund
Cooking at home
Learning road rules
Booking a GP appointment
Is this statement true or false You can always get a refund if you change your mind
True
False
Is this statement true or false A receipt is proof of purchase
True
False
Is this statement true or false Shops must give store credit by law
True
False
