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KELAS 11

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  • "Good morning, I'd like to speak to Mrs. Luna please".
    MAKING A PHONE CALL
  • Which of the following is correct example of making a phone call... A. Hello is Fernando, I would like to speak to Mr. Ricardo please B. I'm sorry, Mr. William is on mending at this moment C. Can you tell Mrs. Dini that I call
    A. HELLO, MY NAME IS FERNANDO, I WOULD LIKE TO SPEAK TO MR. RICARDO PLEASE
  • Which of the following is the correct example regarding leaving a hone message... A. Can you tell Mrs. Dini that I called B. May I write down your message? C. Yes, would you please tell him santinio called?
    C. YES, WOULD YOU PLEASE TELL HIM SANTONIO CALLED?
  • "Please tell Mr. Budi to call me at 0032567" This sentence is an expression of
    LEAVING A PHONE MESSAGE
  • "Could you write down your message" This sentence is an expression of
    TAKING A PHONE MESSAGE
  • "Hello, this Adam form DX corporation, could I speak to the sales manager please?" This sentence is an expression of
    MAKING A PHONE CALL
  • Custumer: Hello, I'd like to speak to Mrs. Anna, please. Receptionist: I'm afraid she's in a meeting.__? Complete the dialogue above A. Do you want to hold on? B. Can I take message? C. Who's calling, please?
    B. CAN I TAKE A MESSAGE?
  • Receptionist: Tempo magazine, can I help you? Caller: Yes, I'd like to order a subscription. My name is Susan Olovia._? Complete the dialogue above A. What is your number B. Can I have your phone number? C. Who is calling, please?
    B. CAN I HAVE YOUR PHONE NUMBER?
  • "Can you tell Mrs. Alexa tha I called" This sentence is an expression of
    LEAVING A PHONE MESSAGE
  • "I'm sorry, Mrs Ato is not in today" This sentence is an expression of
    TAKING A PHONE MESSAGE
  • Receptionist:___. Caller: I would like to speak salles manager please. Complete the dialogue... A. Hello, who's calling B. Hello, my name is Eva C. Hello, can I help you?
    C. HELLO, CAN I HELP YOU?
  • "I'm afraid Mrs. Tika is not in the office this time" This sentence is an expression of... A. Answering a phone call B. Taking a phone call C. Making a phone message
    B. TAKING A PHONE CALL
  • "Hello, I'm Aldo form spears Advertisting company, may I speak to Mrs. Windi?" This sentence is an expression of
    MAKING A PHONE CALL
  • "One moment please. I'II chek if he's avaible" This sentence is an expression of
    ANSWERING A PHONE MESSAGE
  • "Hello, Antlantic Hotel, How may I help you?" This sentence is an expression of
    ANSWERING A PHONE CALL
  • "Good morning, My name is Julian. I'm calling form Krusty Crab restaurant, could you connect me to the extension 346?" This sentence is an expression of
    MAKING A PHONE CALL
  • Which is the correct expression to respond to the statement "Could you speak to Mr. Budi, please" A. yes, of course B. No, he isn't here C. Can I take a message for him
    C. CAN I TAKE A MESSAGE FOR HIM
  • "Would you like to leave a message?" This sentence is an expression of
    ANSWERING A PHONE MESSAGE
  • Caller: Hello,I'd like to speak to Mrs. Dewi, please. Answering a call: I'm sorry, Mrs. Dewi is in a meeting.__? Complete the dialogue above A. I can't hear you B. What is your name? C. Can I tell hear you called?
    C. CAN I TELL HER YOU CALLED
  • Which of the following is incorrect in the example of answering a phone call... A. Good morning, Like's Cafe, can help you? B. Hello, Antlantic Hotel, How may I help you C. Sorry, Who am I speaking to, please?
    C. SORRY, WHO AM I SPEAKING TO, PLEASE?
  • "Call you tell Mr. Alex that I call?" This sentence is an expression of
    TAKING A PHONE MESSAGE
  • Caller: This is John. May I talk to Mrs. Dian? You: I'm sorry, she's not in the office right now.__? A. Can you spell your name again? B. May I know who's calling? C. Would like to leave a message
    C. WOULD LIKE TO LEAVE A MESSAGE
  • Caller:Could I speak to Mr.John,please? Answering a phone:I'm sorry,he is not available at the moment.Caller:Oh okay. can I leave a message for him. Answering a phone:__? A. Sure I'II make sure he gets it B. I am available C. No, you cannot
    A. SURE, I'II MAKE SURE HE GETS IT
  • "Yes, would you please tell him Santonio called?" This sentence is an expression of
    LEAVING A PHONE MESSAGE