Issues or difficulties that customers want solved.
Pain points
A measure of how satisfied and engaged a client is.
Customer health score
The process of welcoming and training new clients.
onboarding
A client who actively recommends the product.
Customer advocacy
When customers stop using or cancel a service.
Churn
Their _____________ dropped significantly last quarter.
churn
upsell
customer health score
outreach
The account manager initiated ________ after noticing low usage.
proactive outreach
pain points
health score
upsell
Because the issue was critical, we had to request an ________.
pain point
health score
proactive outreach
escalation
When a problem is moved to a higher level for faster resolution.
Escalation
Her satisfaction is so high that she became a ______.
health score
trainee
customer advocate
great scorer
The ___ is crucial for building a relationship with customers.
touchpoint
escalation
churn
upsell
Encouraging a client to buy additional or premium features.
Upsell
We need to reduce ______ by improving product adoption.
pain points
churn
upsell
health score
Interaction between a customer and a brand, product, or service, occurring at any point in the customer journey
Touchpoint
The client mentioned several ______ during the discovery call.
scores
onboard
upsell
pain points
the worth, importance, or usefulness of something
value
Our ______ program ensures clients are confident in the first 30 days.
onboarding
upsell
experience
churn
Reaching out to clients before they ask for help.
Proactive outreach
It's important that our customers realize the ___ of our service.
touchpoint
pain point
churn
value
We identified an _____ opportunity with the new analytics tool.
outlook
upsell
onboard
outreach