Our ______ program ensures clients are confident in the first 30 days.
churn
upsell
onboarding
experience
We need to reduce ______ by improving product adoption.
pain points
churn
health score
upsell
The client mentioned several ______ during the discovery call.
upsell
pain points
scores
onboard
Her satisfaction is so high that she became a ______.
trainee
great scorer
health score
customer advocate
Their _____________ dropped significantly last quarter.
outreach
customer health score
churn
upsell
We identified an _____ opportunity with the new analytics tool.
outlook
onboard
upsell
outreach
Because the issue was critical, we had to request an ________.
escalation
pain point
health score
proactive outreach
The account manager initiated ________ after noticing low usage.
proactive outreach
health score
pain points
upsell
The process of welcoming and training new clients.
onboarding
When customers stop using or cancel a service.
Churn
Encouraging a client to buy additional or premium features.
Upsell
Issues or difficulties that customers want solved.
Pain points
When a problem is moved to a higher level for faster resolution.
Escalation
A client who actively recommends the product.
Customer advocacy
Reaching out to clients before they ask for help.
Proactive outreach
A measure of how satisfied and engaged a client is.
Customer health score
