Our ______ program ensures clients are confident in the first 30 days.
experience
upsell
onboarding
churn
We need to reduce ______ by improving product adoption.
upsell
churn
pain points
health score
The client mentioned several ______ during the discovery call.
upsell
onboard
pain points
scores
Her satisfaction is so high that she became a ______.
health score
trainee
great scorer
customer advocate
Their _____________ dropped significantly last quarter.
upsell
outreach
churn
customer health score
We identified an _____ opportunity with the new analytics tool.
outreach
onboard
upsell
outlook
Because the issue was critical, we had to request an ________.
pain point
proactive outreach
escalation
health score
The account manager initiated ________ after noticing low usage.
upsell
health score
proactive outreach
pain points
The process of welcoming and training new clients.
onboarding
When customers stop using or cancel a service.
Churn
Encouraging a client to buy additional or premium features.
Upsell
Issues or difficulties that customers want solved.
Pain points
When a problem is moved to a higher level for faster resolution.
Escalation
A client who actively recommends the product.
Customer advocacy
Reaching out to clients before they ask for help.
Proactive outreach
A measure of how satisfied and engaged a client is.
Customer health score
