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service notifications and correspondance

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  • Who receives the Welcome Packet?
    Customers enrolling, switching, or changing plans
  • How much notice does the REP require to cancel a service notification?
    2 days
  • What is a “Service Notification”?
    A request that requires action from the TDU
  • What should a customer do in case of an emergency?
    Call their TDU directly
  • What is the purpose of Correspondence documents?
    To provide documents requested about electric service
  • How long does the Account History form cover?
    15 months
  • When can the date of a service notification NOT be modified?
    Within two business days of the scheduled date
  • What can be modified in an existing service notification?
    Only the date
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