Share service notifications and correspondance
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What is a “Service Notification”?
A request that requires action from the TDU
What should a customer do in case of an emergency?
Call their TDU directly
How much notice does the REP require to cancel a service notification?
2 days
What can be modified in an existing service notification?
Only the date
When can the date of a service notification NOT be modified?
Within two business days of the scheduled date
How long does the Account History form cover?
15 months
Who receives the Welcome Packet?
Customers enrolling, switching, or changing plans
What is the purpose of Correspondence documents?
To provide documents requested about electric service
