You do this to protect your valuables in the room — usually on a safe.
Set a code
Meals and drinks included in your rate.
All-inclusive
What you do to unlock your room door using a plastic access card.
Swipe the key card
A person who helps guests with restaurant bookings, city tours, or tickets.
Concierge
A room with two separate beds.
Twin room
You do this to reserve a room before your trip.
Book (or Reservation)
Extra features or services that a hotel offers, like free shampoo, Wi-Fi, or gym access.
Amenities
You're in your room and don’t want anyone coming in — not even housekeeping. What should you put on the doorknob
Do Not Disturb sign
A deposit charged in case you break or damage something in the room.
Damage deposit
A person who helps you at the front desk.
Receptionist
You didn’t cancel your booking and didn’t show up. You were still charged.
No-show
The hotel provides a free ride to and from the airport.
Airport shuttle
What you ask for when something is broken in your room.
Room service / Maintenance
The piece of plastic that opens your hotel door.
Key card
The large open area near the entrance of a hotel.
Lobby
A guest shows up without a reservation.
Walk-in guest
A room with one bed for two people.
Double room
The standard price of the room without discounts.
Rack rate
The small fridge in the room with drinks and snacks.
Minibar
What you do when you leave the hotel.
Check-out
A small secure box in your room to keep money, passports, or important documents
Safe
A fancy room that is usually larger and more expensive.
Suite
You ask to leave the hotel at 2 p.m. instead of 11 a.m.
Late check-out
A person who carries your luggage.
Bellboy