You're in your room and don’t want anyone coming in — not even housekeeping. What should you put on the doorknob
Do Not Disturb sign
A person who helps you at the front desk.
Receptionist
A person who helps guests with restaurant bookings, city tours, or tickets.
Concierge
A person who carries your luggage.
Bellboy
What you ask for when something is broken in your room.
Room service / Maintenance
The large open area near the entrance of a hotel.
Lobby
Meals and drinks included in your rate.
All-inclusive
You do this to reserve a room before your trip.
Book (or Reservation)
Extra features or services that a hotel offers, like free shampoo, Wi-Fi, or gym access.
Amenities
The standard price of the room without discounts.
Rack rate
What you do when you leave the hotel.
Check-out
The small fridge in the room with drinks and snacks.
Minibar
A room with one bed for two people.
Double room
What you do to unlock your room door using a plastic access card.
Swipe the key card
You didn’t cancel your booking and didn’t show up. You were still charged.
No-show
The hotel provides a free ride to and from the airport.
Airport shuttle
A room with two separate beds.
Twin room
A fancy room that is usually larger and more expensive.
Suite
A small secure box in your room to keep money, passports, or important documents
Safe
A deposit charged in case you break or damage something in the room.
Damage deposit
You do this to protect your valuables in the room — usually on a safe.
Set a code
A guest shows up without a reservation.
Walk-in guest
You ask to leave the hotel at 2 p.m. instead of 11 a.m.
Late check-out
The piece of plastic that opens your hotel door.
Key card