You didn’t cancel your booking and didn’t show up. You were still charged.
No-show
A guest shows up without a reservation.
Walk-in guest
A room with one bed for two people.
Double room
What you ask for when something is broken in your room.
Room service / Maintenance
A person who carries your luggage.
Bellboy
What you do when you leave the hotel.
Check-out
A person who helps you at the front desk.
Receptionist
The small fridge in the room with drinks and snacks.
Minibar
The piece of plastic that opens your hotel door.
Key card
A fancy room that is usually larger and more expensive.
Suite
You do this to reserve a room before your trip.
Book (or Reservation)
Extra features or services that a hotel offers, like free shampoo, Wi-Fi, or gym access.
Amenities
A small secure box in your room to keep money, passports, or important documents
Safe
What you do to unlock your room door using a plastic access card.
Swipe the key card
You do this to protect your valuables in the room — usually on a safe.
Set a code
The large open area near the entrance of a hotel.
Lobby
