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NTU ENGLISH_ DAY3

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  • If a guest wants food brought to their room, what service should they ask for?
    Room service
  • What service might a hotel offer to help guests book tours or activities?
    Concierge service (or Tour desk)
  • If a guest wants to buy a small gift or souvenir, where might they look?
    Gift shop
  • What service can help a guest get from the airport to the hotel?
    Airport shuttle
  • What service helps guests with their luggage upon arrival and departure?
    Bell service
  • If a guest needs to print a boarding pass, which facility might they use?
    Business center
  • A person who greets guests and checks them in at a hotel.
    Receptionist
  • A guest wants to have breakfast at 7:00 AM before an early tour. What service should they use?
    Wake up call
  • Where can a guest go to relax and get a massage?
    Spa
  • If a guest needs extra towels or toiletries, who should they contact?
    Housekeeping (or Front desk)
  • What service can a guest request if they want their clothes cleaned?
    Laundry service
  • Name three common items you would expect to find in a hotel room bathroom
    soap, towels, and toiletries
  • What type of hotel offers basic accommodations at budget-friendly prices?
    Budget hotel
  • What is the area called where guests first arrive at the hotel?
    Lobby (or Reception area)
  • What is a room that includes a kitchenette or cooking facilities?
    Apartment
  • If a guest needs to work out, which facility would they likely use?
    Gym (or Fitness center)
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