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A person who greets guests and checks them in at a hotel.
Receptionist
What service can a guest request if they want their clothes cleaned?
Laundry service
What service can help a guest get from the airport to the hotel?
Airport shuttle
If a guest needs to print a boarding pass, which facility might they use?
Business center
If a guest needs extra towels or toiletries, who should they contact?
Housekeeping (or Front desk)
If a guest wants to buy a small gift or souvenir, where might they look?
Gift shop
What service might a hotel offer to help guests book tours or activities?
Concierge service (or Tour desk)
What service helps guests with their luggage upon arrival and departure?
Bell service
What is the area called where guests first arrive at the hotel?
Lobby (or Reception area)
If a guest needs to work out, which facility would they likely use?
Gym (or Fitness center)
Where can a guest go to relax and get a massage?
Spa
If a guest wants food brought to their room, what service should they ask for?
Room service
A guest wants to have breakfast at 7:00 AM before an early tour. What service should they use?
Wake up call
What type of hotel offers basic accommodations at budget-friendly prices?
Budget hotel
What is a room that includes a kitchenette or cooking facilities?
Apartment
Name three common items you would expect to find in a hotel room bathroom
soap, towels, and toiletries
