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Formal letter of complaint
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The zip doesn’t work on the trousers.
The zip does not work on the trousers.
Oops!
Okay!
I think you should review the booking procedure (suggest)
I suggest that you review the booking procedure.
Oops!
Okay!
I got the booking information from you.
I received the booking information from you.
Oops!
Okay!
I want my ticket to be refunded. (demand)
I demand that my ticket be refunded.
Oops!
Okay!
I think you should delay your decision. (propose)
I propose (that) you delay your decision.
Oops!
Okay!
Your company didn’t say sorry. (apology, offer)
Your company offered no apology/Your company did not apologize
Oops!
Okay!
A couple of weeks ago, I got a suit from you.
A couple of weeks ago, I bought a suit from you
Oops!
Okay!
I think you should announce delays. (recommend)
I recommend that you announce delays.
Oops!
Okay!
I want all my money back
I would be grateful if you could send me a full refund
Oops!
Okay!
Call me during the day.
Please contact us
Oops!
Okay!
You swapped it for a bigger size, but it’s the wrong colour.
You exchanged it for a bigger size, but it’s the wrong colour
Oops!
Okay!
See you
Yours faithfully, Anna
Oops!
Okay!
We are sorry for the problem.
We apologise for the problem
Oops!
Okay!
Hi there
Dear SIr/Madam
Oops!
Okay!
Further problems will happen (arise)
Further problems will arise.
Oops!
Okay!
The service of your company is awful.
I am writing to complain about the service provided by your company
Oops!
Okay!
They weren’t the right ones
They were not the right ones
Oops!
Okay!
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