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Formal letter of complaint

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  • The zip doesn’t work on the trousers.
    The zip does not work on the trousers.
  • I think you should review the booking procedure (suggest)
    I suggest that you review the booking procedure.
  • I got the booking information from you.
    I received the booking information from you.
  • I want my ticket to be refunded. (demand)
    I demand that my ticket be refunded.
  • I think you should delay your decision. (propose)
    I propose (that) you delay your decision.
  • Your company didn’t say sorry. (apology, offer)
    Your company offered no apology/Your company did not apologize
  • A couple of weeks ago, I got a suit from you.
    A couple of weeks ago, I bought a suit from you
  • I think you should announce delays. (recommend)
    I recommend that you announce delays.
  • I want all my money back
    I would be grateful if you could send me a full refund
  • Call me during the day.
    Please contact us
  • You swapped it for a bigger size, but it’s the wrong colour.
    You exchanged it for a bigger size, but it’s the wrong colour
  • See you
    Yours faithfully, Anna
  • We are sorry for the problem.
    We apologise for the problem
  • Hi there
    Dear SIr/Madam
  • Further problems will happen (arise)
    Further problems will arise.
  • The service of your company is awful.
    I am writing to complain about the service provided by your company
  • They weren’t the right ones
    They were not the right ones