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The zip doesn’t work on the trousers.
The zip does not work on the trousers.
A couple of weeks ago, I got a suit from you.
A couple of weeks ago, I bought a suit from you
You swapped it for a bigger size, but it’s the wrong colour.
You exchanged it for a bigger size, but it’s the wrong colour
I want all my money back
I would be grateful if you could send me a full refund
Call me during the day.
Please contact us
They weren’t the right ones
They were not the right ones
See you
Yours faithfully, Anna
Hi there
Dear SIr/Madam
The service of your company is awful.
I am writing to complain about the service provided by your company
We are sorry for the problem.
We apologise for the problem
I got the booking information from you.
I received the booking information from you.
Your company didn’t say sorry. (apology, offer)
Your company offered no apology/Your company did not apologize
Further problems will happen (arise)
Further problems will arise.
I think you should review the booking procedure (suggest)
I suggest that you review the booking procedure.
I think you should announce delays. (recommend)
I recommend that you announce delays.
I think you should delay your decision. (propose)
I propose (that) you delay your decision.
