FBS 9

__________ it refers to the various aspects or factors that define the quality and effectiveness of the service provided to customers.

______________ refers to the support and assistance a business provides to its customers before, during, and after a purchase or interaction.

________refers to the practices and strategies that businesses use to build and maintain positive relationships with their customers.

It refers to the process of exchanging information, ideas, or messages between individuals or groups.

It is the mindset or perspective someone holds that influences how they approach situations, people, and challenges.