A ________ ________ can help people having a conflict talk through it and find a solution.
Conflict mediator
How many steps to conflict resolution are there?
Five
The fourth step of conflict resolution is to identify solutions ____ people can support.
Both
Why can miscommunication cause conflict?
If something was not explained properly, it can be frustrating to the other person
The second step to conflict resolution is looking beyond the ________.
Incident
Give an example of a question you could ask to request a solution.
“How can you make things better between us?”
True or false: conflict is influenced by our life experiences, culture, values, and beliefs.
True
When you’re able to resolve conflict in a relationship, it builds _____.
Trust
True or false: conflict is a normal part of any relationship.
True
True or false: conflict can actually be good for a variety of types of relationships.
True
True or false: learning to manage your emotions is important so that you can learn to resolve conflict effectively.
True
True or false: conflict is always one specific person's fault, and someone should be blamed.
False
________ is a disagreement or bad feeling between people.
Conflict
Conflict often leads to _________.
Arguments
________ __________ is learning to deal with conflict, and it is good for us.
Conflict management
True or false: anyone can be a conflict mediator, as long as they are kind and fair.
True
True or false: differences between people will not cause conflict.
False
True or false: when we react to conflict, the only thing we are considering is the facts, not our emotions or perception of the situation.
False
The third step to conflict resolution is to request _________.
Solutions
Give an example of a question that you could ask to find the source of a conflict.
"When did you feel upset?”, “Do you see a relationship between that and this incident?”, “How did this incident begin?”, etc
__________ is an important part of conflict resolution.
Compromise
Give an example of a question that you could ask to look beyond the incident.
“What do you think happened here?”, “When do you think the problem between you first arose?”
The first step to conflict resolution is finding the ______ of the conflict.
Source
The fifth step of conflict resolution is _________.
Agreement