Letters of Complaint N5 | Baamboozle - Baamboozle

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When I spoke to the manager, I was ______________ that it was not available.

told/informed

I am writing ________________ a recent holiday I booked.

regarding (about)

Your website ____________________ that delivery was free.

stated/states

As ________________________ for the mix up, I would like this free of charge.

compensation

According to your _____________________, the hotel has a pool.

advertising/brochure/website

I felt extremely ________________ not to receive it in time for my husband's birthday.

disappointed/angry

__________________ to the description, the memory card should be included.

According

I was told you would refund the charge. ______________, I still have not received this.

However

The puzzle was not at all ________ advertised.

as

I am writing to _________________ about the service I received at your restaurant.

complain

I was told I would get a 20% discount. In _____________, I was charged full price.

fact

I requested a refund but was ________________ a replacement instead.

offered

To make _____________ worse, the member of staff I spoke to was extremely aggressive.

matters

I was told that I could take the matter _________________ by writing to you.

further

Dear Sir or ________________,

Madam

I was _________________ that I should put my complaint in writing.

told/informed

I have never been ______________ so badly.

treated