Share Letters of Complaint N5
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Your website ____________________ that delivery was free.
stated/states
I was _________________ that I should put my complaint in writing.
told/informed
__________________ to the description, the memory card should be included.
According
I am writing ________________ a recent holiday I booked.
regarding (about)
I was told you would refund the charge. ______________, I still have not received this.
However
Dear Sir or ________________,
Madam
I am writing to _________________ about the service I received at your restaurant.
complain
I requested a refund but was ________________ a replacement instead.
offered
When I spoke to the manager, I was ______________ that it was not available.
told/informed
The puzzle was not at all ________ advertised.
as
I felt extremely ________________ not to receive it in time for my husband's birthday.
disappointed/angry
To make _____________ worse, the member of staff I spoke to was extremely aggressive.
matters
As ________________________ for the mix up, I would like this free of charge.
compensation
I was told that I could take the matter _________________ by writing to you.
further
According to your _____________________, the hotel has a pool.
advertising/brochure/website
I was told I would get a 20% discount. In _____________, I was charged full price.
fact
