Name 3 of the different hospitality paths in Australia.
Food & Beverage, Accommodation, Event Management, Tourism & Leisure and Customer Service.
What is ONE essential certification to have before working in hospitality?
Responsible Service of Alcohol (RSA)
What is a Porter?
Carry luggage for guests
What are 3 key customer service?
listening, repeat order, communication, open body language, and friendly smile etc.
Do you need to carry your competency card with you while working?
True
Why do we need kitchen hand staff?
Open Discussion
Do you have the right to speak out about unfair pay and hours?
True
What does WHS stand for?
Work Health and Safety
Why is it important to learn Point of Sale (POS) important?
Open Discussion
What is a useful certification to have on your Resume?
First Aid/ CPR
What are TWO skills you can learn at home?
Open discussion