What is ONE essential certification to have before working in hospitality?
Responsible Service of Alcohol (RSA)
What is a useful certification to have on your Resume?
First Aid/ CPR
What are TWO skills you can learn at home?
Open discussion
Name 3 of the different hospitality paths in Australia.
Food & Beverage, Accommodation, Event Management, Tourism & Leisure and Customer Service.
Why is it important to learn Point of Sale (POS) important?
Open Discussion
Do you need to carry your competency card with you while working?
True
What does WHS stand for?
Work Health and Safety
What are 3 key customer service?
listening, repeat order, communication, open body language, and friendly smile etc.
Why do we need kitchen hand staff?
Open Discussion
What is a Porter?
Carry luggage for guests
Do you have the right to speak out about unfair pay and hours?
True
