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B1 + Irregular Verbs 5

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  • A guest comes back from a long day out and looks tired. What do you say?
    "Would you like me to take your luggage?"
    "Why are you so tired?"
    "You should go to bed early."
    "You look exhausted."
  • A guest asks you to speak to another guest about a noise complaint. What do you do?
    Call the police
    Go and politely speak to the noisy guest
    Tell them to deal with it themselves
    Ignore it
  • A guest forgot their room key and needs another one. What do you say?
    "Why did you forget? Just go back and check again."
    "Sorry, I can’t help you."
    "I’ll send someone to your room with a new key."
    "You’ll have to get a new one tomorrow."
  • What do you do if a guest asks for a specific wine but you don’t know if it’s available?
    Tell them to choose something else
    Say you’re not sure and will go check
    Leave the situation to someone else
    Make up an answer
  • If a guest wants to see the sunset from a good spot on the island, what do you say?
    "You can enjoy the sunset here at our beach front pool"
    "The sunset is overrated."
    "I don't know any good spots"
    "Sunset is best at 6pm"
  • A guest tells you they enjoyed their stay and would like to come back next year. How do you respond?
    Say "No, thanks"
    Tell them they’re welcome anytime
    Say nothing and just smile
    Say nothing and wave goodbye
  • A guest asks you to recommend a dish. How do you respond?
    "Just pick something at random."
    "Let me choose something special for you from the menu."
    "I don’t know; you have to decide."
    "You choose whatever you like."
  • If a guest leaves their phone at the table, what should you do?
    Get it and return it to them immediately
    Leave it on the table
    Go and find someone else to deal with it
    Look at their messages
  • If a guest comes to the front desk with a complaint, what should you do?
    Leave immediately
    Say it’s not your problem
    Tell them to talk to someone else
    Listen carefully and speak politely to resolve the issue
  • A guest wants to know the best time to visit the island’s attractions. What do you say?
    "I think morning is the best time."
    "Why do you want to know?"
    "Why are you asking me?"
    "It doesn’t matter; you can go anytime."
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