Share B1 + Irregular Verbs 5
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A guest asks you to recommend a dish. How do you respond?
"I don’t know; you have to decide."
"Just pick something at random."
"Let me choose something special for you from the menu."
"You choose whatever you like."
If a guest comes to the front desk with a complaint, what should you do?
Listen carefully and speak politely to resolve the issue
Leave immediately
Say it’s not your problem
Tell them to talk to someone else
A guest forgot their room key and needs another one. What do you say?
"You’ll have to get a new one tomorrow."
"Why did you forget? Just go back and check again."
"Sorry, I can’t help you."
"I’ll send someone to your room with a new key."
A guest comes back from a long day out and looks tired. What do you say?
"You look exhausted."
"Why are you so tired?"
"You should go to bed early."
"Would you like me to take your luggage?"
A guest wants to know the best time to visit the island’s attractions. What do you say?
"I think morning is the best time."
"It doesn’t matter; you can go anytime."
"Why do you want to know?"
"Why are you asking me?"
If a guest leaves their phone at the table, what should you do?
Get it and return it to them immediately
Go and find someone else to deal with it
Leave it on the table
Look at their messages
If a guest wants to see the sunset from a good spot on the island, what do you say?
"Sunset is best at 6pm"
"The sunset is overrated."
"You can enjoy the sunset here at our beach front pool"
"I don't know any good spots"
A guest asks you to speak to another guest about a noise complaint. What do you do?
Tell them to deal with it themselves
Call the police
Go and politely speak to the noisy guest
Ignore it
What do you do if a guest asks for a specific wine but you don’t know if it’s available?
Leave the situation to someone else
Tell them to choose something else
Make up an answer
Say you’re not sure and will go check
A guest tells you they enjoyed their stay and would like to come back next year. How do you respond?
Tell them they’re welcome anytime
Say nothing and just smile
Say nothing and wave goodbye
Say "No, thanks"
