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People in Business

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  • What does job description show?
    Tasks, duties and responsibilities expected of a worker for a particular job
  • What is internal recruitment?
    Appointing workers from inside the business
  • What is job share?
    Two part-time workers share the work and pay of a single full-time post
  • What is casual employment?
    Workers 'on-call' with uncertain working hours
  • Give an example of Horizontal communication
    Employees at the same level talking to each other
  • Provide two methods used to remove communication barriers
    Recruitment, training, technology, chain of command, social events
  • What is internal communication?
    Communication between people inside the business
  • What is Downward communication?
    Passing information from the top of the organisation to those at the bottom
  • Give two examples of communication barriers
    Lack of clarity, technological breakdown, poor communication skills, jargon
  • What is Herzberg's theory?
    Employees motivated by 'motivators' and 'hygiene' factors may potentially lead to dissatisfaction
  • What does CV stand for?
    Curriculum Vitae
  • What is person specification?
    Personal profile of a type of person needed to do a particular job
  • What is temporary employment?
    The work is likely to be full-time but the length of contract may vary (from 3 to 12 months)
  • What comes after physiological needs according to Maslow's hierarchy of needs?
    Safety and security needs
  • Which stage of recruitment process comes after advertising the position?
    Evaluating potential candidates and selecting a shortlist for interview
  • What is upward communication?
    Passing information from the bottom of the organisation to those at the top
  • What is Taylor's theory of scientific management?
    Employees are motivated primarily by money
  • Give an example of Written communication
    Letters, reports, memorandums, forms, noticeboards
  • Give an example of off-the-job training
    Employees of the restaurant attending college course
  • What is induction training?
    Training for new employees at the company
  • Give an example of electronic communication
    Emails, social media, messengers, electronic noticeboards
  • What is meant by job rotation?
    Employees alternate different jobs during the course of their employment
  • What is minimum wage?
    Minimum amount per hour, which workers are entitled to be paid
  • What is external communication?
    Communication between the business and those outside such as customers, investors and others
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