Share People in Business
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What is Downward communication?
Passing information from the top of the organisation to those at the bottom
What is upward communication?
Passing information from the bottom of the organisation to those at the top
Give an example of Horizontal communication
Employees at the same level talking to each other
What is internal communication?
Communication between people inside the business
What is external communication?
Communication between the business and those outside such as customers, investors and others
Give an example of Written communication
Letters, reports, memorandums, forms, noticeboards
Give an example of electronic communication
Emails, social media, messengers, electronic noticeboards
Give two examples of communication barriers
Lack of clarity, technological breakdown, poor communication skills, jargon
Provide two methods used to remove communication barriers
Recruitment, training, technology, chain of command, social events
What is job share?
Two part-time workers share the work and pay of a single full-time post
What is casual employment?
Workers 'on-call' with uncertain working hours
What is temporary employment?
The work is likely to be full-time but the length of contract may vary (from 3 to 12 months)
What does job description show?
Tasks, duties and responsibilities expected of a worker for a particular job
What is person specification?
Personal profile of a type of person needed to do a particular job
What does CV stand for?
Curriculum Vitae
What is induction training?
Training for new employees at the company
