Effective Email Structures | Baamboozle - Baamboozle

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What is the benefit of using the BLADE structure?

Friendly. Direct. Efficient.

Can you name 3 out of the 6 Cs of email writing?

CLEAR, COHERENT, CONCISE, COURTEOUS, COMPLETE, CORRECT

Saying 'no' to a colleague (ODAC or BLADE, why?)

ODAC

Change to a request: 'Kindly advise us on your availability'

Could you please...

When should you use the ODAC method?

Formal correspondence.

Sending information to a new vendor (ODAC or BLADE, why?)

ODAC

What does ODAC stand for?

Opening, Details, Action, Closing

Modern style - I acknowledge receipt of the invoice.

Thank you for the invoice.

Answering a customer complaint (ODAC or BLADE, why?)

ODAC

What should you include in the opening part of an OPAC email?

Who you are / why you are writing / why writing to them specifically / previous or future decisions / previous or future work

REWRITE: Clarify what your issues are please. (ASK)

Can I ask you to clarify what...

Use a modern style: As per our discussion, I hereby enclose the revised quote

As discussed, I have attached the revised quote.

Inviting participants to come to a meeting (ODAC or BLADE, why?)

BLADE/ODAC

Responding to a request from vendor you know well and have been dealing with for 5 years (ODAC or BLADE, why?)

BLADE

Rewrite as a suggestion: Meet at 1pm instead of 2pm? (THINK)

Do you think we could meet at...

What does BLADE stand for?

Bottom Line, Action, Details, Extra

When should you use the ODAC method?

Informal/casual correspondence.

Refusing a client's request (ODAC or BLADE, why?)

ODAC

What is the benefit of using the ODAC structure?

Polite. Formal. Structured.