Effective Email Structures | Baamboozle - Baamboozle

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ODAC vs BLADE emails

Study Slideshow

Can you name 3 out of the 6 Cs of email writing?

CLEAR, COHERENT, CONCISE, COURTEOUS, COMPLETE, CORRECT

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What does ODAC stand for?

Opening, Details, Action, Closing

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What does BLADE stand for?

Bottom Line, Action, Details, Extra

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When should you use the ODAC method?

Formal correspondence.

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When should you use the ODAC method?

Informal/casual correspondence.

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What should you include in the opening part of an OPAC email?

Who you are / why you are writing / why writing to them specifically / previous or future decisions / previous or future work

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REWRITE: Clarify what your issues are please. (ASK)

Can I ask you to clarify what...

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Change to a request: 'Kindly advise us on your availability'

Could you please...

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Modern style - I acknowledge receipt of the invoice.

Thank you for the invoice.

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Use a modern style: As per our discussion, I hereby enclose the revised quote

As discussed, I have attached the revised quote.

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Rewrite as a suggestion: Meet at 1pm instead of 2pm? (THINK)

Do you think we could meet at...

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What is the benefit of using the ODAC structure?

Polite. Formal. Structured.

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What is the benefit of using the BLADE structure?

Friendly. Direct. Efficient.

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Answering a customer complaint (ODAC or BLADE, why?)

ODAC

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Sending information to a new vendor (ODAC or BLADE, why?)

ODAC

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Responding to a request from vendor you know well and have been dealing with for 5 years (ODAC or BLADE, why?)

BLADE

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