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Zendesk Challenge
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Where can you update the user email address in Admin3?
Accounts tab
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In Zendesk, in which view can you can find tickets assigned to you, where users are still expecting an answer from us?
Your open tickets
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Where can you find the other messages sent by that user in Zendesk?
Interactions
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What type of reply do you add, if you want it to be reviewed first by someone in the team:
Internal note
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In which tab of Admin3 can you view information about the user's subscription?
Subscription tab
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Can we cancel subscriptions in Admin3?
Yes
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In your own words, what is the definition of a new ticket?
A ticket that has not yet been interacted with
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In which tab can you send the user a copy of their data?
Accounts tab
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Can you process a refund in Admin3?
Yes
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In which tab can you go to send a replacement order in Admin3?
Shipping items tab
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When do you submit tickets as pending?
A user has reached out to us and we have replied to them and waiting for a response to a question we asked
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