Zendesk Challenge | Baamboozle - Baamboozle | The Most Fun Classroom Games!

English 11 Public

To quiz agents on Zendesk

Study Slideshow

#game #team #agents

In Zendesk, in which view can you can find tickets assigned to you, where users are still expecting an answer from us?

Your open tickets

15

In your own words, what is the definition of a new ticket?

A ticket that has not yet been interacted with

15

What type of reply do you add, if you want it to be reviewed first by someone in the team:

Internal note

15

When do you submit tickets as pending?

A user has reached out to us and we have replied to them and waiting for a response to a question we asked

15

Where can you find the other messages sent by that user in Zendesk?

Interactions

15

Where can you update the user email address in Admin3?

Accounts tab

15

In which tab can you go to send a replacement order in Admin3?

Shipping items tab

15

In which tab of Admin3 can you view information about the user's subscription?

Subscription tab

15

Can you process a refund in Admin3?

Yes

15

Can we cancel subscriptions in Admin3?

Yes

15

In which tab can you send the user a copy of their data?

Accounts tab

15