What is the lobby of a hotel?
It is the area near the entrance of the hotel where guests are welcomed, where the reception desk is located, and where people can gather and wait.
I'm afraid we have to use the stairs. The lift is ___ ___ ____.
out of order
Is breakfast ___ in the price of the room?
included
What is a complimentary breakfast?
breakfast free of charge
Which is bigger: a double bed or a king size bed?
a king size bed
Excuse me, my ___ is not working, it's really hot in my room.
air conditioning
What' an en-suite bathroom?
It is a private bathroom directly connected to a guest room.
When somebody leaves a hotel and pays for the room, they ______________
check out
Name three pieces of information/ things you might need to provide during the hotel check-in process.
Name and reservation details, identification document, car registration number, contact information
What's the laundry service?
It includes washing, drying, and sometimes ironing the guest's clothes.
I’m sorry, but we don't have any vacancies. We are fully-_______ tonight.
booked
What is 'half board'?
It's breakfast and dinner
Give three examples of hotel amenities.
swimming pool, wellness and spa, fitness centre, restaurant
What's a mini bar?
It is a small refrigerator in a hotel room with snacks and beverages for which guests are charged if they are consumed.
What would you do if you accidentally locked yourself out of your hotel room?
go to the reception desk and ask for a replacement key card.
Our hotel provides free Wi-Fi ____________ for all guests.
Wi-Fi access
Czy w łazience jest suszarka do włosów?
Is there a hairdryer in the bathroom?
What is a late check-out in a hotel?
A late check-out refers to the option for guests to extend their stay beyond the standard check-out time, usually for an additional fee.
Czy pokojówka mogłaby wymienić pościel i ręczniki?
Could a housekeeper / maid change my bed linen and towels, please?
Name three factors you might consider when choosing a hotel for your stay.
Location, price, guest reviews and ratings, amenities and services offered