Excuse me, my ___ is not working, it's really hot in my room.
air conditioning
Is breakfast ___ in the price of the room?
included
Czy w łazience jest suszarka do włosów?
Is there a hairdryer in the bathroom?
Czy pokojówka mogłaby wymienić pościel i ręczniki?
Could a housekeeper / maid change my bed linen and towels, please?
I'm afraid we have to use the stairs. The lift is ___ ___ ____.
out of order
I’m sorry, but we don't have any vacancies. We are fully-_______ tonight.
booked
What is a complimentary breakfast?
breakfast free of charge
Which is bigger: a double bed or a king size bed?
a king size bed
What is 'half board'?
It's breakfast and dinner
When somebody leaves a hotel and pays for the room, they ______________
check out
Our hotel provides free Wi-Fi ____________ for all guests.
Wi-Fi access
What' an en-suite bathroom?
It is a private bathroom directly connected to a guest room.
Give three examples of hotel amenities.
swimming pool, wellness and spa, fitness centre, restaurant
What would you do if you accidentally locked yourself out of your hotel room?
go to the reception desk and ask for a replacement key card.
Name three factors you might consider when choosing a hotel for your stay.
Location, price, guest reviews and ratings, amenities and services offered
Name three pieces of information/ things you might need to provide during the hotel check-in process.
Name and reservation details, identification document, car registration number, contact information
