Customer Service | Baamboozle - Baamboozle | The Most Fun Classroom Games!

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What is the phrase used to greet customers and show appreciation?

Welcome

What is the term for meeting or exceeding customer expectations?

Satisfaction

What is the act of keeping customer information secure and private?

Confidentiality

What is the use of polite language and courtesy with customers?

Etiquette

What is the process of resolving conflicts between customers?

Negotitation

What is the act of promptly addressing customer complaints and issues?

Resolution

What is the process of persuading customers to make a purchase?

Sales

What is the act of actively listening to customer feedback?

Feedback

What is the term for customers recommending a business to others?

Referral

What is the ability to understand and share the feelings of a customer?

Empathy

What is the term for customers who continuously buy from a business?

Loyal

What is the practice of acknowledging customer concerns without delay?

Responsiveness

What is the practice of addressing a customer by name?

Personalisation

What is the act of expressing gratitude to customers after a transaction?

Thank you