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Customer Service

  •  English    14     Public
    Customer Service
  •   Study   Slideshow
  • What is the term for meeting or exceeding customer expectations?
    Satisfaction
  •  15
  • What is the act of promptly addressing customer complaints and issues?
    Resolution
  •  15
  • What is the ability to understand and share the feelings of a customer?
    Empathy
  •  15
  • What is the phrase used to greet customers and show appreciation?
    Welcome
  •  15
  • What is the process of persuading customers to make a purchase?
    Sales
  •  15
  • What is the term for customers who continuously buy from a business?
    Loyal
  •  15
  • What is the act of keeping customer information secure and private?
    Confidentiality
  •  15
  • What is the practice of acknowledging customer concerns without delay?
    Responsiveness
  •  15
  • What is the use of polite language and courtesy with customers?
    Etiquette
  •  15
  • What is the term for customers recommending a business to others?
    Referral
  •  15
  • What is the process of resolving conflicts between customers?
    Negotitation
  •  15
  • What is the act of actively listening to customer feedback?
    Feedback
  •  15
  • What is the practice of addressing a customer by name?
    Personalisation
  •  15
  • What is the act of expressing gratitude to customers after a transaction?
    Thank you
  •  15