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What is the term for meeting or exceeding customer expectations?
Satisfaction
What is the act of promptly addressing customer complaints and issues?
Resolution
What is the ability to understand and share the feelings of a customer?
Empathy
What is the phrase used to greet customers and show appreciation?
Welcome
What is the process of persuading customers to make a purchase?
Sales
What is the term for customers who continuously buy from a business?
Loyal
What is the act of keeping customer information secure and private?
Confidentiality
What is the practice of acknowledging customer concerns without delay?
Responsiveness
What is the use of polite language and courtesy with customers?
Etiquette
What is the term for customers recommending a business to others?
Referral
What is the process of resolving conflicts between customers?
Negotitation
What is the act of actively listening to customer feedback?
Feedback
What is the practice of addressing a customer by name?
Personalisation
What is the act of expressing gratitude to customers after a transaction?
Thank you
