Handling phone calls | Baamboozle - Baamboozle | The Most Fun Classroom Games!

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What can you say to check for more questions or if the caller still needs help?

Is there anything else I can do for you? || How can/may I help you?

How can you make a "No" answer softer?

I'm afraid...

What can you say if you don't know the answer?

I’ll just check with a colleague for you. || I’ll find out.

What can you say to thank the caller?

Thank you. || Thanks for calling (agency name).

What can you say to give your name to the caller?

You’re speaking/talking to ... || This is … || My name is …

How can you ask about something's price?

How much does it cost? || How much is it?

What can you say to greet the caller?

Hello || Good morning. (Agency name) || etc.

What can you say to get the caller's name?

Can I take your name? || Who’s calling, please?

What can you say to offer help?

How may/can I help you? || What can I do for you?

How can you ask for a recommendation?

Could you recommend me...?

What can you say if you don't understand or didn't hear what the caller said?

Could you say that again? || Could you repeat that? || Sorry, could you please repeat that?

What can you say when the caller says "Thank you"?

My pleasure || You’re welcome

What can you say to explain the reason why you're calling?

I'm calling about...

What can you say to ask for help?

Can you help me?

What are some other way to answer "Yes" to a question? Give 3 options.

Of course || Certainly || Absolutely