Handling phone calls | Baamboozle - Baamboozle | The Most Fun Classroom Games!

English 15 Public

What to say when handling a phone call

Study Slideshow

What can you say to greet the caller?

Hello || Good morning. (Agency name) || etc.

5

What can you say to give your name to the caller?

You’re speaking/talking to ... || This is … || My name is …

5

What can you say to thank the caller?

Thank you. || Thanks for calling (agency name).

5

What can you say to get the caller's name?

Can I take your name? || Who’s calling, please?

15

What can you say to offer help?

How may/can I help you? || What can I do for you?

5

What can you say to check for more questions or if the caller still needs help?

Is there anything else I can do for you? || How can/may I help you?

15

What can you say when the caller says "Thank you"?

My pleasure || You’re welcome

5

What can you say if you don't understand or didn't hear what the caller said?

Could you say that again? || Could you repeat that? || Sorry, could you please repeat that?

15

What can you say if you don't know the answer?

I’ll just check with a colleague for you. || I’ll find out.

15

What can you say to explain the reason why you're calling?

I'm calling about...

5

What can you say to ask for help?

Can you help me?

5

What are some other way to answer "Yes" to a question? Give 3 options.

Of course || Certainly || Absolutely

15

How can you make a "No" answer softer?

I'm afraid...

10

How can you ask for a recommendation?

Could you recommend me...?

10

How can you ask about something's price?

How much does it cost? || How much is it?

10