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Unit 9 Passengers Complaints and Disruptive Beha ...

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  • Passengers who ___________ alcohol can become aggressive and put the flight at risk.
    abuse
  • There is a lack of ____________ about delays and transits.
    infomation
  • Bothering the cabin crew with constant, annoying ____________.
    requests
  • Having too much ____________ and causing problems mid-flight.
    alcohol
  • Fights can occur after landing if passengers shove one another while trying to _____________ quickly.
    exit
  • A passenger who ______________ the no-smoking rule on the plane may set off the fire alarm.
    ignores
  • Passengers may press the call button ______________ and demand the cabin crew take away their garbage.
    needlessly
  • Sometimes a passenger may sneak into the first-class cabin and try to take an _____________ seat.
    empty
  • Excuse me, but radios are not allowed as they can _____________ the other passengers.
    bother
  • Kicking or pushing the ______________ of the passenger in front.
    seat
  • I know there is not a lot of room, but please keep from _____________ the seat in front.
    kicking
  • Ignoring basic _________ of politeness and behaving rudely.
    rules
  • Everyone on board must follow the _________ even if they don't make sense right away.
    rules
  • Although smoking is banned on flights, sometimes a passenger tries to smoke in the ______________.
    toilet
  • Some passengers refuse to ____________ their electronic devices during takeoff and landing.
    switch off
  • Meals do not satisfy their special dietary _________.
    needs
  • After a few drinks, passengers may become rude or aggressive and _____________ more alcohol.
    demand
  • Passengers may start arguing if someone kicks another person's ________ or talks loudly.
    seatback
  • Passengers may refuse to buckle their seatbelts, even during heavy ____________.
    turbulence
  • Any passenger who becomes _____________ runs the risk of getting kicked off the plane.
    disruptive
  • Passengers who hang out in the _____________ make it hard for the cabin crew to walk past them.
    aisles
  • Devices and ______________ are poorly maintained.
    facilities
  • There is an impolite or inconsiderate ______________.
    passenger
  • Passengers sometimes talk loudly during the _____________ and bother others.
    safety demonstration
  • A passenger with food allergies has special ______________ ___________ when it comes to meals.
    dietary needs