Share Unit 9 Passengers Complaints and Disruptive Behavior
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Meals do not satisfy their special dietary _________.
needs
There is a lack of ____________ about delays and transits.
infomation
Devices and ______________ are poorly maintained.
facilities
There is an impolite or inconsiderate ______________.
passenger
Having too much ____________ and causing problems mid-flight.
alcohol
Bothering the cabin crew with constant, annoying ____________.
requests
Kicking or pushing the ______________ of the passenger in front.
seat
Ignoring basic _________ of politeness and behaving rudely.
rules
Passengers sometimes talk loudly during the _____________ and bother others.
safety demonstration
Some passengers refuse to ____________ their electronic devices during takeoff and landing.
switch off
Passengers may refuse to buckle their seatbelts, even during heavy ____________.
turbulence
Passengers may press the call button ______________ and demand the cabin crew take away their garbage.
needlessly
Sometimes a passenger may sneak into the first-class cabin and try to take an _____________ seat.
empty
Passengers may start arguing if someone kicks another person's ________ or talks loudly.
seatback
After a few drinks, passengers may become rude or aggressive and _____________ more alcohol.
demand
Although smoking is banned on flights, sometimes a passenger tries to smoke in the ______________.
toilet
