Study

Product Training 2 Review

  •   0%
  •  0     0     0

  • Which type of investment account requires the customer to take a distribution if they are over the age of 72?
    Traditional IRA
  • True or False: Money Saver Mortgages are sold to third-party investors.
    False
  • What is the ATM withdrawal limit for a Free Checking account?
    500
  • True or False: All of First Citizen’s debit and credit cards work with Apple, Google and Samsung Pay digital wallet apps.
    True
  • True or False: First Citizens will send customer alerts automatically if an email, login ID, or password has changed.
    True
  • True or False: A money market savings account offers a fixed interest rate as a customer’s savings grows.
    False
  • True or False: A CD account rate is typically higher than what a customer would earn with a traditional savings account.
    True
  • Which type of checking account is offered when a customer doesn’t qualify for a standard checking account?
    Sure Advantage Checking Account
  • True or False: If a customer has a Roth IRA their contributions are not tax deductible because they are made with after-tax income.
    True
  • What is the minimum deposit for opening a Certificate of Deposit (CD)?
    500
  • True or False: Customers can schedule recurring payments with billers using their FCB debit card and routing & account number.
    True
  • True or False: Customers can deposit checks using the mobile banking app.
    True
  • Which government-backed loan helps borrowers purchase a home with a lower down payment or lower credit score than typically required?
    FHA Home Loan
  • T/F: Customers may make balance inquiries and cash withdrawals without a charge at any FCB ATM?
    True
  • What is the minimum deposit required to open a Savings Account?
    50
  • What app in Digital Banking can customers use to send and receive money between friends and family?
    Zelle
  • True or False: A customer can transfer funds using the Manage My Money tools.
    False
  • True or False: A home equity loan provides customers a lump sum amount of money upfront and is repaid over a defined period of time.
    True
  • A _____ mortgage is a home loan with an interest rate that stays the same throughout the entire term of the loan.
    Fixed
  • What type of interest rate does a Home Equity Line of Credit have?
    Adjustable Interest Rate
  • True or False: Customers can use their Visa Debit Card to make purchases online or over the phone.
    True
  • True or False: Overdraft protection is an account management tool designed to help cover a transaction when a customer doesn’t have sufficient funds in their checking account
    True
  • True or False: The tools in Manage My Money helps customers calculate their net worth, set budgets, view spending habits and trends and set up a debt repayment plan.
    True
  • Which credit card would you recommend to a customer who wants to consolidate their other credit cards to get a lower interest rate?
    Smart Option
  • Which type of investment account can a customer be eligible to contribute to with any income level?
    Traditional IRA
  • True or False: All customers are auto-enrolled in Signature benefits if their Visa credit card has a credit line of $1,000 or more.
    False
  • What is the minimum refundable security deposit required for customers to open a Secured Cash Back Rewards Credit Card?
    500
  • True or False: To keep from being charged a small monthly fee, customers should enroll in paperless statements within the first 60 days of opening a Free Checking account.
    True
  • Which type of savings plan limits a customer’s contribution not to exceed $2000 per child per year until the age of 18?
    Coverdell Education Savings Account
  • True or False: Home Improvement Loans have fixed rates and monthly payments with terms up to 7 years.
    True
  • If a customer has bad credit, what type of personal loan can they qualify for?
    Secured Personal Loan
  • True or False: A loan is a specific amount of money a customer borrows that is paid back over time plus interest and applicable fees.
    True
  • When a customer is buying a new car, what is the maximum term they can get for an auto loan?
    84 Months
  • The total amount of money that is immediately accessible from an account is called?
    Available Balance
  • Which type of account can a customer withdraw funds from to purchase a camper without penalty?
    Money Market Account
  • How many points will a customer earn for every dollar spent on fuel when using a Rewards Credit Card?
    3
  • What type of account helps customers’ money grow over a specific length of time with a guaranteed interest rate?
    CD
  • Which types of checking accounts are interest-bearing accounts? Choose all that apply.
    Premier Checking Account / Prestige Checking Account
  • What is the minimum auto loan amount a customer can apply for?
    2500
  • Which section would a customer click on in digital banking to pay a bill?
    Payment or Transfers
  • True or False: There is a monthly fee to access Digital Banking through firstcitizens.com or the mobile banking app.
    False