You are making breakfast and have run out of cereal. What do you do?
See if there's something else I can eat for breakfast. Buy something on the way
You are in town with your friends and start to feel sick. What do you do?
Drink some water. Go home - get the bus or ask family/friend to pick you up. Tell a family member of friend you feel unwell
You get on the bus and realise it's the wrong bus route. What do you do?
Speak to the driver and ask where the bus goes. Check on citymapper how to get home
You’ve got a new job in Primark. You see two people putting clothes in their bag without paying for them. There’s a security guard at the door but he hasn’t spotted them. What do you do?
Tell the security guards
Your friend asks you to buy the tickets at the cinema but the machine is confusing. What do you do?
Go to the till and ask for help. Tell them what movie you want to see.
You have toothache and need to book a dentist appointment. What is your next steps?
Call the dentist. Explain you have toothache and ask for an appointment. Confirm appointment time/date. Ask for text reminder
You bought some trousers in Primark but they're too big. What do you do?
Take them back to Primark and ask to exchange them for a smaller size or ask for a refund
You are having lunch with your friend in a busy cafe. You are finding the cafe overwhelming, what could you say to your friend?
Can we get our drinks to takeaway and go somewhere quiet.
You can't remember if you need to go to the eastbound or westbound platform on the tube. What do you do?
Check city mapper. Check the tube sign and see if your stop is on the list.
You work at a shoe shop. Someone has tried on 10 pairs of shoes and left them in a big pile. You’re really hungry and want to go for lunch, but you know your manager will be annoyed if you haven’t tidied up the shoes. What do you do?
Tidy up the shoes quickly then go for lunch
It's a hot day and you are at the park but you forgot your water bottle. What do you do?
Try to sit in the shade. Go to a nearby shop and buy a bottle of water
You got a letter for a hospital appointment but you can't go. What do you do?
Call the hospital and explain you need a different day because you can't go. Ask them to send new letter with appointment date.
Your mum has told you to book a doctors appointment because you have a rash. What do you do?
Search the GP phone number, call the doctors, ask for an appointment, explain problem, confirm appointment date and time
Your laptop charger has broken. What do you do?
Call a repair shop and see if they can help you. OR order a new one online
It's a hot day and you're feeling really hot in the classroom. What can you do?
Drink some water. Tell my teacher I'm getting too hot. Ask to go to a cooler place to cool down
You're meeting your friend for a picnic at 1pm but your train is delayed and you won't get there until 1.30pm. What do you do?
Text your friend to tell them you're running late. Tell them how much longer you will be
You are shopping in town and drop your wallet/purse. What are you going to do?
Re-trace my steps. Ask shopworkers at the shops I went into if a purse/wallet has been handed in
A customer complains to you that she has been queuing for too long, you apologise but she continues and starts to shout at you.
Apologise again. Seek support from a colleague/manager
The trains are cancelled on your way home. What do you do?
Check google maps or citymapper and see if you can get the bus or tube
You need to get a haircut because your hair is getting too long. What do you do?
Find the number for your hairdresser and call to book the appointment. Put the date and time on your calendar. Ask for text/email reminder
You friend wants to go to the cinema with you next month but you're worried you'll forget. What can you do?
Put a reminder on your phone. Put it on your calendar. Ask them to remind you the week before.
It's your friends birthday party but you have forgotten the address. What do you do?
Check the invitation. Text my friend and ask for the address
You work in a cafe and a customer asks for a coffee and piece of chocolate cake. You go to get the drink and cake but there’s no chocolate cake. What do you do?
Tell them that unfortunately there's no cake left. Would they like something else
You have been shopping in town and just missed your bus home. What do you do?
Wait for the next bus. Check when the next bus is, see if there's another route that's quicker
Someone keeps bumping into you on the tube. What do you do?
See if you can move further down the tube where it's less busy.
You wake up late for college. What do you do?
Get ready as quickly as possible. Say sorry. Check alarms for next time
You started doing your work but you're not sure you're doing it right. What do you do?
Check with your teacher or a friend.
Your friend wants to skip college lessons but you don't want to. What do you do?
Tell them you're going to class and you'll see them later.