You have been shopping in town and just missed your bus home. What do you do?
Wait for the next bus. Check when the next bus is, see if there's another route that's quicker
You are shopping in town and drop your wallet/purse. What are you going to do?
Re-trace my steps. Ask shopworkers at the shops I went into if a purse/wallet has been handed in
You are making breakfast and have run out of cereal. What do you do?
See if there's something else I can eat for breakfast. Buy something on the way
Someone keeps bumping into you on the tube. What do you do?
See if you can move further down the tube where it's less busy.
You wake up late for college. What do you do?
Get ready as quickly as possible. Say sorry. Check alarms for next time
Your friend wants to skip college lessons but you don't want to. What do you do?
Tell them you're going to class and you'll see them later.
You bought some trousers in Primark but they're too big. What do you do?
Take them back to Primark and ask to exchange them for a smaller size or ask for a refund
You started doing your work but you're not sure you're doing it right. What do you do?
Check with your teacher or a friend.
You are in town with your friends and start to feel sick. What do you do?
Drink some water. Go home - get the bus or ask family/friend to pick you up. Tell a family member of friend you feel unwell
The trains are cancelled on your way home. What do you do?
Check google maps or citymapper and see if you can get the bus or tube
A customer complains to you that she has been queuing for too long, you apologise but she continues and starts to shout at you.
Apologise again. Seek support from a colleague/manager
You’ve got a new job in Primark. You see two people putting clothes in their bag without paying for them. There’s a security guard at the door but he hasn’t spotted them. What do you do?
Tell the security guards
You work in a cafe and a customer asks for a coffee and piece of chocolate cake. You go to get the drink and cake but there’s no chocolate cake. What do you do?
Tell them that unfortunately there's no cake left. Would they like something else
You work at a shoe shop. Someone has tried on 10 pairs of shoes and left them in a big pile. You’re really hungry and want to go for lunch, but you know your manager will be annoyed if you haven’t tidied up the shoes. What do you do?
Tidy up the shoes quickly then go for lunch
Your mum has told you to book a doctors appointment because you have a rash. What do you do?
Search the GP phone number, call the doctors, ask for an appointment, explain problem, confirm appointment date and time
You have toothache and need to book a dentist appointment. What is your next steps?
Call the dentist. Explain you have toothache and ask for an appointment. Confirm appointment time/date. Ask for text reminder
