What would you say to transfer a call
«I’ll put you through.» «Let me put you through.» «I’ll transfer you now.»
Ask if you can take a message
Can I take a message?
What would you say if you need to ask the person on the phone to wait?
"Hold on a minute"
You are calling and you need to introduce your self. (informally)
«Hi there, it’s Phillip here.»
Ask to tal to someone (informal)
«Is Peter around today? I’m trying to get hold of him.» «Can you put Richard on the phone?»
What would you say if you can't year the other person on the phone?
«Sorry, you’re breaking up.»
Tell the caller you will pass the message on
I will pass the message on
End a call in an informal way
«Cheers, bye.» «See you, bye.»
Ask to take their name and to spell it for you
«Can I take your name please?» «Could you spell it for me please?» «I’ll
End the call in a formal way
«Thank you for calling» «Have a nice day?» «My pleasure.» «Anytime.» «Goodbye.»
What would you say if you can't year the other person on the phone because they talk too low?
«Would mind speaking up a bit?»
Tell the caller that the person they are looking for is busy
«I’m afraid she’s busy at the moment.»
Ask the caller to call back later
«Would you mind calling back later?»
What would you say to get to know the name of the person calling? (informal)
«Who is this?» «Who’s calling?» «Who is it?»
What would you say if you need to know the name of the person calling? (formally)
«May I ask who is calling please?» «Who am I speaking to please??» «Sorry, where are you calling from?»
Tell the caller that the person they are asking for is out of the office
«I’m afraid she’s out of the office today.»
Ask to tal to someone (formal)
«Could I speak to Mrs Johnson please?» «Could you put me through to the accounts department please?»
Answer the phone in an informal way
Hello
What would you say if you can't year the other person on the phone because they talk too fast?
«Could you slow down a bit please?»
You are calling and you need to introduce yourself. (formally)
«Good morning, this is....»,«I’m calling in regards to (the email I received yesterday, the job offer, ......)
The phone is ringing please answer in a formal way
«Good morning, how can I help?» «Good morning, (your name) speaking, how can I help you?»