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  • This tools is known as the phone system.
    Five9
  • Give 3 uses for Microsoft Teams
    communication tool, chat supervisors for assistance during calls, remote trainings/ meetings
  • This tool is used to locate information about the products/services, policies and procedures.
    Knowledge Owl
  • Give 2 uses of Verint
    Check schedules, view quality scores and coaching comments from supervisor
  • This tool is used to put in a request off.
    Verint9
  • What tools is used by customers to access archives of past issues?
    Client Websites
  • This tool is known as the online resource.
    Knowledge Owl
  • Name the tools you are allowed to put credit card information.
    Advantage and EWOF
  • This tool is used if Advantage is down.
    EWOF
  • What does EWOF stand for?
    Emergency Web Order Form
  • What tool is used to make changes on customer's account, place orders and look up account info?
    Advantage
  • This is also known as the CRM tool.
    Advantage
  • This tool contains computer based learning modules, quizzes and surveys taken during the training.
    LearnUpon
  • Modified True or False: Verint is used to put yourself in training, coaching or ready status.
    False. Five9
  • What tool is used as additional resource in training made up of different courses.
    LearnUpon
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