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This is also known as the CRM tool.
Advantage
This tools is known as the phone system.
Five9
What tool is used to make changes on customer's account, place orders and look up account info?
Advantage
Modified True or False: Verint is used to put yourself in training, coaching or ready status.
False. Five9
Give 2 uses of Verint
Check schedules, view quality scores and coaching comments from supervisor
This tool is known as the online resource.
Knowledge Owl
This tool is used to put in a request off.
Verint9
This tool is used to locate information about the products/services, policies and procedures.
Knowledge Owl
What tools is used by customers to access archives of past issues?
Client Websites
What tool is used as additional resource in training made up of different courses.
LearnUpon
This tool contains computer based learning modules, quizzes and surveys taken during the training.
LearnUpon
This tool is used if Advantage is down.
EWOF
What does EWOF stand for?
Emergency Web Order Form
Give 3 uses for Microsoft Teams
communication tool, chat supervisors for assistance during calls, remote trainings/ meetings
Name the tools you are allowed to put credit card information.
Advantage and EWOF
