Travel Agents & Tour Operators | Baamboozle - Baamboozle

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What is a specialist tour operator and an example

appeals to a specific target market

What are ancillary products/services?

extras added onto a holiday

Name a trade association that protects customers holiday purchase

ABTA/ATOL

Name 3 types of travel agents

web, retail & business

What is the difference between a travel agent and a tour operator?

Tour operator puts the package together, travel agent sells the package.

Why do travel agents upsell a holiday?

commisson, meet targets, enhance the customer experience.

What does travel insurance protect the holiday maker from?

Personal injury, medical, lost luggage etc.

How will a travel agent deliver excellent customer service?

meeting customer needs, postivie body language, professionalism, good communication etc

Name the UK's 2 largest/well known tour operators

Jet 2 & TUI

Name 2 specialist holidays

skiing, dark tourism, adventure

Name 3 jobs in the head office of a tour operator

finance, marketing, sales.

What is a mass market tour operator and an example?

'supermarket' of holidays for example TUI

Name 3 ancillary products/services that can be added onto a holiday

Travel insurance, extra legroom, airport parking.

What benefits do ancillary products/services have on the customer?

Better experience & meets their needs

What is included in a package holiday?

flights, accomodation & transfers