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Tier 1 Assesment

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  • Which section is not needed to become ocean ready? Medallion Pay, Security Photo, Celebration, or travel document?
    Celebration
  • Cruise Plus hotel packages typically become available 3 months before t he cruise date?
    False
  • Shore excursions are available on year in advance of the cruise departure
    False
  • All Voyages require a pre payment for shore excursions?
    Yes
  • Name 4 benefits a guest receives when they purchase Transfer from Princess.
    Luggage assitance, Convience, all travel arrangements booked on one reservation, let someone else do the driving.
  • Name 3 things PVP (standard or platinum)) offers.
    Emergency evacuation, Trip cancellation, Baggage delay, Accident & Sickness Medical Expense, Pre-Cruise Trip Delay
  • If the guest purchase EZair they are required to purchase a transfer?
    False
  • The cost of PVP is displayed in the INS screen, which means you can call it insurance?
    False!
  • Name 4 things that need to be recapped when adding EZair to a booking.
    Names and spelling, price, seat request, time and dates, layovers
  • A booking Number must be created on every call, even if the caller states they just have a question
    Yes