Study

Resolving Conflicts

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  • A power struggle is?
    using your money to get what you want
    fighting on the ground
    trying to influence another person to do what you want
  • What is empathy?
    A type of communication
    Putting yourself in another's shoes so you understand them.
  • One example of how to avoid conflict is....
    Actively ignore
    Provoke a fight
    Walk away swearing
  • What is conflict?
    disagreement between 2 or more people
    Fight between strangers
  • When is it a good time to address conflict?
    When all parties are calm and able to listen to one another.
    When all parties are angry.
  • A conflict can be resolved in two ways, what are they?
    Constructively/destructively
    physically/mentally
    good/bad
  • What is a mediator?
    Someone who stands up for a friend in an argument
    Someone who helps in a fight
    Someone who doesn't take sides and helps resolve a problem
  • What is compromise?
    Law
    Giving in on some points of a disagreement
    Demanding that someone do as you say
  • Remember to listen more than ___________.
    walk
    talk
  • An example of a nonverbal response is...
    nodding
    apologizing
    yelling
  • A good communicator will...
    not look at the person
    use negative language
    Listen without interrupting
  • What is an I-Statement?
    Communicates the speakers feelings without causing conflict.
    The opposite of a you-statement
    Aggressive communication
  • Name one skill needed in a successful relationship.
    communication skills
    hugging skills
    shopping skills
    basketball skills