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Bus Eng 5 U 30
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I like presential classes better. I prefer to speak/speaking to people in person
both are ok :D
Oops!
Okay!
I don´t smoke anymore. I stopped to smoke/smoking.
smoking
Oops!
Okay!
We should/ought to listen to customers carefully
both are ok :D
Oops!
Okay!
If you have/had different colors we would/will buy from you
had/would
Oops!
Okay!
We are behind scheduled and many of our issues are mix up/backlogged
backlogged
Oops!
Okay!
We are competent at/in working with people from differente cultures
at
Oops!
Okay!
What do we tell customers when we need them to be patient with us while we take notes?
Please bear with me
Oops!
Okay!
I´ve been calling non-stop, I can´t hang up/get through
get through
Oops!
Okay!
We don´t have to/musn´t do everything the customer wants
don´t have to
Oops!
Okay!
Use hesitate in a sentence
:D
Oops!
Okay!
She always demands speaking/to speak to the manager. Right now she´s irate
to speak
Oops!
Okay!
If/unless you provide good customer service, people won´t keep coming back.
unless
Oops!
Okay!
They have started /started working in that company a long time ago
started
Oops!
Okay!
I´m skilled in/at English and team management
in
Oops!
Okay!
Unless/Even though we have provided good quality products, people seem to not like our service
Even though
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Okay!
I talked to Customer Service, but they didn´t help. I tried calling/to call customer service
calling
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Okay!
Which technique do we use when we start asking our customers open questions and continue with closed questions
The funnel technique
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Okay!
I have come to enjoy to go/going to fairs and festivals, I´m overjoyed when I go
going
Oops!
Okay!
I work at Berlitz since 2012. I worked/have worked there for 10 years
have worked
Oops!
Okay!
Use hectic in a sentence
:D
Oops!
Okay!
If I were/was you I will/would take that offer
were/ would
Oops!
Okay!
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