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Laboratory Management
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Why are laboratory bulletins important?
They communicate new lab services or policies to staff
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A Standard Operating Procedure (SOP) is best described as:
A formal written protocol describing hazards and mitigation tools
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Which of the following is a written form of communication?
Memo
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Which of the following is NOT a component of communication?
CONTEXT
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Which is NOT recommended for effective communication?
Mumbling when speaking
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One advantage of Laboratory Information System is:
It records and stores information automatically
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Public relations is best defined as:
A strategic communication process building relationships with the public
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One of the most effective ways to show passion and sincerity when addressing a team is through:
Open meetings
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In communication, the prime reason why it exists is because of:
DATA
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Which of the following is part of intralaboratory communication?
Safety manual
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Which of the following is an example of non-verbal communication?
Facial expressions
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The main focus of a Laboratory Information System is to:
Increase efficiency of lab operations through automation
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What is required when giving a verbal laboratory report?
Confirm patient’s name, ID number, and results
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The main purpose of a procedure manual is to:
Ensure consistency and quality assurance in lab operations
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A posted protocol in the work area is beneficial because it:
Provides safety and procedural guidance to staff
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One major risk of verbal laboratory reports is:
They can be a major source of errors and liability
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For discontinued laboratory procedures, records must be kept for:
2 years
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Who must approve and sign laboratory procedures?
Laboratory director
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An example of extralaboratory communication is:
Laboratory user’s manual
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A laboratory protocol is primarily designed to:
Standardize methods for replication of results
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