I want the chance to chat about this
I would like the opportunity to discuss this
they didn’t work
they did not work
I got some headphones
I bought some headphones
I got another pair
I received another pair
I’m so angry
I am very disappointed
I sent them back
I returned them to you
something causing shame or dishonor
disgrace
if you need more information
if you require further information
We’re sorry about the problem
We apologise for the problem
I want all my money back
I would be grateful if you could send me a full refund
You swapped them
You exchanged them
Call us
Please contact us